Manager, Imaging San Mateo Campus

Organization:

MPHS-Mills-Peninsula Medical Center

Position Overview:

Manages and provides operational leadership to diagnostic imaging department(s) that may include radiography, fluoroscopy, mammography, ultrasound, computed tomography, nuclear medicine and/or magnetic resonance imaging services. Plans, organizes, and directs 24/7 operations and resources to ensure effective and efficient delivery of services to support patient care consistent with applicable standards and regulations. Establishes protocols and practices, ensuring compliance with standards, policies and procedures, the Joint Commission (TJC) standards, and applicable laws and regulations. Takes a strategic and tactical approach in identifying best practices and standardizing workflows/processes, and developing plans of action to implement changes. Establishes and manages capital and operational budgets to achieve financial targets via effective utilization of personnel, resources and supplies. Develops and maintains a solid partnership with internal and external peers, leaders, and/or local/state/federal agencies to facilitate and collaborate on initiatives or issues resolution. Provides guidance and/or direct intervention in resolving challenging or complex situations

Job Description:

These Principal Accountabilities, Requirements and Qualifications are not exhaustive, but are merely the most descriptive of the current job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, staff changes, workload, or technical development).

JOB ACCOUNTABILITIES:

OPERATIONS
•Plans, organizes, and directs 24/7 operations and resources to ensure effective and efficient delivery of diagnostic imaging services to support of patient services, and/or achievement of business results.
•Establishes protocols and practices, ensuring compliance with standards, policies and procedures, TJC standards, and applicable laws and regulations.
•Takes a strategic approach in identifying best practices and standardizing workflows/processes, and developing plans of action to implement changes.
•Establishes and communicates priorities and operational objectives to ensure business results are achieved.
•Makes rounds with staff, patients and physicians, listening to concerns and issues, conducting service recovery, and ensuring appropriate patient care.
•Reviews patient complaints and incidents, responding as appropriate and develops improvement plan with supervisor or lead.
•Directs or leads continuous improvement efforts using Lean or other process improvement methods and concepts.
•Ensures appropriate records are maintained for documentation and audit purposes.
•Promotes efficient and effective communications between departments and/or business teams to improve and standardize work flows
•Identifies and works to remove barriers that may hinder the achievement of process/productivity improvement and efficiency.
•Provides guidance and direct intervention in resolving challenging or complex situations.
•Develops, implements and/or ensures corrective action plans are implemented to address or minimize operational risk.
•Manages vendor contracts to ensure terms and conditions follow operating unit and/or system protocols.
•Keeps leadership informed of operations, and escalates complex issues requiring higher level intervention.
•Develops and maintains a solid partnership with internal and external peers, leaders, and/or local/state/federal agencies to facilitate and collaborate on initiatives or issues resolution.
•As necessary, responds to emergencies and/or calls from staff after regular operating hours.

PEOPLE
•Provides and fosters an inclusive work environment that encourages staff engagement and collaboration, establishing a culture of teamwork.
•Supervises assigned staff, makes hiring and termination decisions, and reviews and approves timekeeping records.
•Establishes expectations with all direct reports, holds individuals and work teams accountable, and ensures job descriptions accurately reflect job responsibilities and expectations.
•Evaluates staff performance and makes/recommends associated merit increase. Provides constructive feedback, coaching and counseling. Implements disciplinary actions and/or performance improvement plans to achieve desired performance. May work with leadership when major disciplinary action is necessary or in consultation with Human Resources.
•Provides opportunities for career development, role expansion, and cross-training.
•Monitors department training and orientation plans, ensuring staff meets competency requirements and participates in appropriate education and training programs.
•Conducts staff meetings for informative and educational purposes.
•Responds timely to alleged violations of policies, procedures, regulations and standards of conduct by evaluating or initiating investigative procedures. May consult with Human Resources or Compliance to determine appropriate course of action.
•Ensures staff maintains current and appropriate professional credentials.

FINANCIAL MANAGEMENT
Establishes and manages capital and operational budgets to achieve financial targets via effective utilization of personnel, resources and supplies.
Monitors department productivity, ensuring operational challenges are addressed timely.
Reviews financial reports and develops and implements corrective action plans to address unfavorable variances.
Reviews and approves employee expense reimbursements, and billing statements from vendors according to established protocol.

STRATEGY/PLANNING
• Leads departmental goal setting process, and provides roadmap for accomplishing goals. Monitors progress, developing action plans to address issues and challenges.
• Communicates affiliate, operating unit and system goals to staff, helping staff understand impact on patients, operations and resources.
• Develops plan of action to address current and future resource needs in order to meet service and/or operational demands and objectives.
• Identifies process improvement opportunities, and initiates action plan to meet short/long term operational objectives.
• Develops metrics and methods for measuring outcomes against relevant internal and external benchmarks; assists in the identification of criteria and effective qualitative/quantitative measurement tools.
• Prepares reports and/or analyses, identifying operational trends and recurrent issues, and recommends and implements course of action.
• May participate in and/or facilitate ad-hoc committees and task forces to collaborate on or support new or ongoing initiatives.

• During peak periods or emergencies, may perform tasks to support patient care.
• May assume responsibilities of one-up leader role during his/her absence.
EDUCATION:
Equivalent experience will be accepted in lieu of the required degree or diploma.

Bachelor's: degree in health care or business administration

CERTIFICATION & LICENSURE:

BLS-Basic Life Support Healthcare Provider

ARRT - Radiography - American Register of Radiologic Technologists

OR CRT-Certified Radiologic Technologist

OR ARDMS - American Registered Diagnostic Medical Sonographer

OR NMT-Certified Nuclear Medicine Technologist

TYPICAL EXPERIENCE

Two years of relevant Managerial experience and/or Three years in a supervisory role

Job Shift:

Varied

Schedule:

Full Time

Shift Hours:

8

Days of the Week:

Monday - Friday

Weekend Requirements:

As Needed

Benefits:

Yes

Unions:

No

Position Status:

Exempt

Weekly Hours:

40

Employee Status:

Regular

Number of Openings:

1

Sutter Health is an equal opportunity employer EOE/M/F/Disability/Veterans.

Pay Range is $78.88 to $126.22 / hour

Qualified applicants with arrest and conviction records will be considered for employment. Applicants for specific positions are still required to disclose certain convictions during the application process, and those convictions may also be considered in determining eligibility for employment in accordance with applicable law.

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