Communication Operator I
Job ID R-71118 Date Posted 06/19/2024 Location San Francisco, CA Schedule/Shift/Weekly Hours Regular/Days/32Organization:
CPMC-California Pacific Med Center Van NessPosition Overview:
Receives incoming calls to the main switchboard/Private Branch Exchange (PBX), routes them to the appropriate department or person, and takes messages as needed. Handles basic questions about the business, including hours of operation, directions and phone numbers for individuals and departments. Gains confidence and cooperation from the physicians, staff, and other healthcare providers through competent job performance, attentive monitoring and care, and effective communication. Adheres to all local/state/federal regulations, codes, policies and procedures to ensure privacy and safety while delivering optimal patient care.Job Description:
EDUCATION:
HS Diploma or General Education Diploma (GED)
SKILLS AND KNOWLEDGE:
Previous experience in customer service is preferred.
High call volume experience is preferred.
Keen problem-solving ability: comfortable performing in unforeseen scenarios and quickly changing from one task to another.
Ability to interpret a variety of data and instructions, furnished in written, oral, diagram, or schedule form.
Possess written and verbal communications skills to communicate with fellow team members, supervisors, patients, and other hospital personnel.
Well-developed time management and organizational skills, including the ability to prioritize assignments and work within standardized policies and procedures to achieve objectives and meet deadlines.
Basic knowledge of computer applications, such as Microsoft Office Suite (Word, Excel and Outlook).
Prioritize assignments and work within standardized policies and procedures to achieve objectives and meet deadlines.
Work independently, as well as be part of the team, including accomplishing multiple tasks in an environment with interruptions.
Identify, evaluate and resolve standard problems by selecting appropriate solutions from established options.
Ensure the privacy of each patient’s protected health information (PHI).
Build collaborates relationships with peers and other staff members to achieve departmental and corporate objectives.
Job Shift:
DaysSchedule:
Full TimeShift Hours:
8Days of the Week:
Friday, MondayWeekend Requirements:
Saturday, SundayBenefits:
YesUnions:
NoPosition Status:
Non-ExemptWeekly Hours:
32Employee Status:
RegularNumber of Openings:
1Sutter Health is an equal opportunity employer EOE/M/F/Disability/Veterans.
Pay Range is $29.57 to $35.48 / hourThe salary range for this role may vary above or below the posted range as determined by location. This range has not been adjusted for any specific geographic differential applicable by area where the position may be filled. Compensation takes into account several factors including but not limited to a candidate’s experience, education, skills, licensure and certifications, department equity, training and organizational needs. Base pay is just one piece of the total rewards program offered by Sutter Health. Eligible roles also qualify for a comprehensive benefits package.
Qualified applicants with arrest and conviction records will be considered for employment. Applicants for specific positions are still required to disclose certain convictions during the application process, and those convictions may also be considered in determining eligibility for employment in accordance with applicable law.
Apply Apply LaterFraud Alert: Please be aware of scams involving fraudulent job postings ...Learn more
Find a Career at Sutter
Our employees are shaping the future of healthcare. Find a career at Sutter.
Get Started