CBX Communications Operator I

Organization:

PAMF-Palo Alto Medical Foundation PAD

Position Overview:

Receives incoming calls to the main switchboard/Private Branch Exchange (PBX), routes them to the appropriate department or person, and takes Urgent/Emergency messages as needed. Handles basic questions about the business, including hours of operation, directions and phone numbers for individuals and departments. Handles various emergency calls and situations and Code calls, paging correct on call physician or calling correct overhead code. Gains confidence and cooperation from the physicians, staff, and other healthcare providers through competent job performance, attentive monitoring and care, and effective communication. Adheres to all local/state/federal regulations, codes, policies and procedures to ensure privacy and safety while delivering optimal patient care.

**Onsite position - this position is NOT eligible to work from home**
**Open 24/7 shift availability is required. Your schedule will be 8 hours per day, 40 hours per week and will need availability to work Day, Swing & Graveyard shifts**

Job Description:

EDUCATION:
HS Diploma or General Education Diploma (GED)

SKILLS AND KNOWLEDGE:

Minimum Typing Speed Preferred: 45 wpm

Keen problem-solving ability: comfortable performing in unforeseen scenarios and quickly changing from one task to another.

Ability to interpret a variety of data and instructions, furnished in written, oral, diagram, or schedule form.

Possess written and verbal communications skills to communicate with fellow team members, supervisors, patients, and other hospital personnel.

Well-developed time management and organizational skills, including the ability to prioritize assignments and work within standardized policies and procedures to achieve objectives and meet deadlines.

Basic knowledge of computer applications, such as Microsoft Office Suite (Word, Excel and Outlook).

Prioritize assignments and work within standardized policies and procedures to achieve objectives and meet deadlines.

Work independently, as well as be part of the team, including accomplishing multiple tasks in an environment with interruptions.

Identify, evaluate and resolve standard problems by selecting appropriate solutions from established options.

Ensure the privacy of each patient’s protected health information (PHI).

Build collaborative relationships with peers and other staff members to achieve departmental and corporate objectives.

**Onsite position - this position is NOT eligible to work from home** 
**Open 24/7 shift availability is required. Your schedule will be 8 hours per day, 40 hours per week and will need availability to work Day, Swing & Graveyard shifts**

Job Shift:

Varied

Schedule:

Full Time

Shift Hours:

8

Days of the Week:

Variable

Weekend Requirements:

Every Weekend

Benefits:

Yes

Unions:

No

Position Status:

Non-Exempt

Weekly Hours:

40

Employee Status:

Regular

Number of Openings:

1

Sutter Health is an equal opportunity employer EOE/M/F/Disability/Veterans.

Pay Range is $28.73 to $34.47 / hour

Qualified applicants with arrest and conviction records will be considered for employment. Applicants for specific positions are still required to disclose certain convictions during the application process, and those convictions may also be considered in determining eligibility for employment in accordance with applicable law.

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