Intake SpecialistJob ID SSS-1904311 Date Posted 03/29/2019 Location Salt Lake City, Utah Schedule/Shift Short Hour / Day
This position serves as the clerical support to the Centralized Intake and After Hours/Weekend Triage Department. This position assists the SN Intake Specialists and Supervisor in ensuring the effective communication between Centralized Intake staff and Care Coordinators, referring physicians, board and care facilities, skilled nursing facilities, patients, families, hospice branch staff, patient care liaisons, other referral sources, and the organization. The Clerical Intake Specialist assists SN Intake Specialists in managing the intake phone line and documenting hospice referrals in Horizon (the clinical documentation and billing system). The Clerical Intake Specialist schedules SN Referral Visits and SN Admission Assessments, consistently communicates with branches regarding new referrals, and supports statistics and reporting functions for the Centralized Intake Department. Utilizes and promotes use of excellent customer service skills when working with referral sources and branch staff.
HS Diploma or equivalent with successful completed course work or equivalent experience in medical terminology &/or working in healthcare environments is required.
Minimum of two years experience working in a health care environment is required.
Customer service background, preferably via telephonic communications extremely helpful.
Proven customer relations and phone etiquette abilities required.
Clerical and computer skills required including experience with office machines and a working knowledge of phone and filing systems.
Skills and Knowledge:
� Knowledge of basic Medical Terminology required.
� Familiarity with ICD-9 coding preferred but not essential.
� Able to operate copy machines, basic computer programs, fax machines, word processing and e-mail.
� Excellent communication skills, written and verbal required.
� Familiarity with Excel preferred.
� Ability to professionally handle confidential information, comply with HIPPA regulations and maintain workflow systems required.
� Strong data entry and general computer skills required.
� This position maintains a 5% or less data entry error.
� Must be able to communicate effectively, to perform multiple tasks effectively and efficiently, to work with minimal supervision, to react to change productively and to handle other essential tasks as assigned.
� Must be able to handle sensitive issues, conflict with or among others, respectively direct and reinforce staff efforts; effectively plan and organize and prioritize work, and to effectively solve unique problems as they arise or identify when to consult supervisor.
� Must be able to deal with a challenging work environment from time demands and conflicting priorities.
� Maintain a positive and professional image and demonstrate self-directed learning to meet professional development and/or license requirements.
� At orientation and annually thereafter, must be able to meet core competencies for position and area of specialty, as appropriate.
Employee Status: Regular
Employee Referral Bonus: Yes
Position Status: Non-Exempt
Job Shift: Day
Shift Hours: 9 Hour Shift
Days of the Week Scheduled: Varied Days
Weekend Requirements: Every Other Weekend
Schedule: Short Hour
Hrs Per 2wk Pay Period: 20
Sutter Health Affiliates are equal opportunity employers EOE/M/F/Disability/Veterans
This position may regularly work, store, prepare, receive, unpack, transport, dispose of, or administer drug(s) identified as hazardous, or potentially hazardous, by the National Institute for Occupational Safety and Health (NIOSH) for purposes of USP 800.
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