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EPIC/ADT/Grand Central Application Analyst 3, Work From Home

Job ID SSS-2116913 Date Posted 11/11/2021 Location Salt Lake City, Utah Schedule/Shift Full Time/ Day
Position Overview:

Available States:

Arizona, Arkansas, California, Colorado, Florida, Georgia, Idaho, Missouri, Montana, Nevada, North Carolina, Oregon, South Carolina, Tennessee, Texas, and Utah.

Job Description

The Application Analyst 3 (AA3) position is responsible for:

  • Completing complex Grand Central build and workflow analysis within Epic. 
  • Completing changes within our ITSM platform and adhering to Sutter Health Change Management policies and procedures.
  • Leading projects, implementations and upgrade efforts.
  • Coordinated downtime and recovery (CDT), dry run activities, command center support, application build, testing and resolution.
  • Providing general support to the enterprise and being a resource to other analysts for addressing complicated requests/ticket.
  • Providing on-call support after hours/weekends on a rotating basis.
  • Assisting with vendor management which can include communication to business partners, server maintenance, patching, interface monitoring, network/whitelisting and problem management to ensure seamless care to our patients.
  • Being a subject matter expert on behalf of Grand Central/ ADT.



•    Bachelor's or equivalent education/experience is required.


•    Experience in healthcare applications as typically acquired in 6 to 8 years.    Required
•    Demonstrated technical and/or business experience.    Required
•    Software implementation experience using diversified product lines of information systems is preferred.     Preferred

•    Grand Central /ADT certification is strongly preferred.  

•    Experience with MS Applications specifically Excel, PowerPoint, and Visio is strongly preferred.

•    Previous experience as an analyst with operational knowledge in Admissions/Transfers/Discharge, ADT Paging, Bed Planning, EVS and Transport preferred.

•    Workflow knowledge in ADT interfaces/Orders, Labor and Delivery, Event Management, ED Registration/Discharge is preferred.

Skills & Knowledge

•    Demonstrated increasingly responsible professional growth.
•    Strong problem and issue resolution experience.
•    Proficient at specifying user requirements.
•    Knowledge of industry standards to support business requirements.
•    Knowledge of health care operations and structure, general requirements in an integrated delivery system, and use of information system applications in the practicing health care environment is desired.
•    In-depth of knowledge of application environments including production, test and interfaces.
•    Broad knowledge of multiple and integrated systems.
•    Thorough understanding of hospital inpatient, clinic outpatient operations, and/or financial software along with understanding the technical environment of product lines for which they are responsible.
•    Ability to be involved in multiple projects at the same time.
•    Good organization skills; ability to prioritize multiple activities and objectives in a rapidly changing environment, and deliver quality service.
•    Work closely with health care application users, vendors, and technical professionals.
•    Committed to providing exceptional customer service and responding to user needs in a prompt, courteous manner.
•    Project management skills.
•    Proven leadership skills.
•    Strong analytical and critical thinking skills.
•    Strong written, verbal and presentation skills with the ability to communicate complex technical issues in terms clearly understood by technical and non-technical audiences.
•    Good knowledge of word processing, spreadsheet and presentation computer programs, preferably Microsoft.
•    Strong collaboration and consulting skills.
•    Self motivated, self-directed and independent thinking as well as an effective team player.
•    Ability to take the most highly complex problems, requirements, or strategies; research solutions and take from concept to implementation for desired outcomes.

Organization:Sutter Shared Services
Employee Status: Regular
Employee Referral Bonus: No
Benefits: Yes
Position Status: Non-Exempt
Union: No
Job Shift: Day
Shift Hours:8 Hour Shift
Days of the Week Scheduled:Monday-Friday
Weekend Requirements: None
Schedule: Full Time
Hrs Per 2wk Pay Period:80
Applications Accepted:All Applications Accepted

Sutter Health Affiliates are equal opportunity employers EOE/M/F/Disability/Veterans

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