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Security Officer - Protective Services

Job ID SVH-2016529 Date Posted 10/21/2020 Location Jackson, California Schedule/Shift Full Time/ Night
Position Overview:

The Security Officer - Protective Services, provides a secure and safe environment that allows patients, visitors, physicians, personnel and volunteers to deliver or receive quality services with minimal threats against their personal well-being and property. Protecting patients, visitors and personnel from harm and reasonable fear of harm by maintaining an equitable level of order, control and safety. To secure, unlock and patrol Sutter Health acute care facilities, buildings, and grounds to prevent fire, theft, misuse and vandalism.


PRINCIPAL ACCOUNTABILITIES:

PROVIDES A VISIBLE DETERRENCE TO CRIME AND PROHIBITED ACTIVITIES ON THE GROUNDS AND THROUGHOUT THE BUILDINGS OF SUTTER HEALTH AFFILIATES.

  • Thoroughly performs interior/exterior building and ground patrols to prevent fire, theft, misuse and vandalism of property. A minimum of three (3) tours/per shifts will be performed daily.
  • Thoroughly performs interior/exterior building and ground patrols to inspect doors, windows and locks to determine level of security. A minimum of three (3) tours/per shifts will be performed daily.
  • Thoroughly performs a minimum of three (3) tours/per shift in and/or around the Emergency Department; Applicable to affiliates with ED setting.
  • Secures or unlocks all facility doors/entrances at specified facility times.
  • Courteously question all persons on facility premises after visiting hours, which are not authorized for access. Demonstrates good judgment in routing appropriately, or detaining, all unauthorized persons in accordance with departmental policy.
  • Courteously escort visitors, patients and personnel to-and-from facility parking areas in a timely manner.
  • All requests for escort services will be responded to within five (5) minutes from the time of request under normal circumstances.
  • When an emergency is in effect, response will be as time permits.
  • Thoroughly inspects outgoing parcels and equipment, as necessary, to prevent theft of facility and employee property.
  • Thoroughly communicates incidents of unusual circumstances reported by facility personnel, visitors, physicians or patients immediately to the Nursing Supervisor, House Supervisor and/or Administrative Nursing Supervisor on duty at the time of incident. 
  • Reports all incidents in writing to Site Lead Security Officer and/or Security Supervisor by completing an Incident Report, by the end of the worked shift.
  • Patrols parking areas and accurately issues warning tickets, when applicable.
  • Maintains continuous and courteous radio contact with fellow security officers.
  • Reviews daily Pass-Down Log at the start of each worked shift and completes entries accurately.
  • Thoroughly inspects all Security Services Department equipment in accordance with departmental policy.
  • Demonstrates good judgment and maintains confidentiality while using electronic security equipment (closed-circuit television, radios, alarms, etc.).
  • Inspects all elevators and interior fire escape stairwells to ensure that there are no obstructions and these areas are well lit, reporting any identified discrepancies to the Plant Operations and Maintenance Department personnel by the end of the worked shift.
  • Understands and demonstrates good judgment while following the proper guidelines for Use of Force.
  • Complies with affiliate and Security Services Department policies and procedures.
  • Continually uses time to department’s best advantage, filling in with additional projects, monitoring video screens, staffing podium entrance booth, parking lot booths, etc.

RESPONDS QUICKLY AND EFFECTIVELY TO EMERGENT AND NON-EMERGENT SITUATIONS.

  • Provides assistance and/or information to patients, visitors, physicians, volunteers, students and staff in order to maintain their safety, security and good public relations.
  • Demonstrates good judgment and responds immediately to all STAT and routine calls.
  • Demonstrates good judgment and responds to all fire alarm responses in accordance with the procedures outlined in the Environment of Care Manual (“EOC”).
  • Demonstrates good judgment and responds to all emergency calls for assistance to control disorderly conduct or combative patients in accordance with the procedures outlined in EOC Manual.
  • Demonstrates good judgment and responds to all emergency calls for assistance with potential and/or actual infant or child patient abductions, in accordance with the procedures outlined in the EOC Manual.
  • Demonstrates good judgment and responds to all bomb threats or reports of suspicious packages in accordance with the procedures outlined in the EOC Manual.
  • Demonstrates good judgment and responds to all evacuation incidents in accordance with the procedures outlined in the EOC Manual.
  • Demonstrates good judgment and responds to all chemical spills, for crowd control purposes, in accordance with the procedures outlined in the EOC Manual.
  • Demonstrates good judgment, responds to all requests for the physical restraint of patients, and assists medical personnel with the application of restraints, as directed.
  • Where procedures have not been established, emergency response tactics will be coordinated in a manner, which enhances officer safety and contains the situation until higher authority can be obtained and provides safety and protection for patients, visitors, physicians, volunteers, students and staff.
  • Works well with outside law enforcement agencies.
  • Performs all other responsibilities as directed.

THOROUGHLY AND ACCURATELY INVESTIGATES INCIDENTS OF UNUSUAL CIRCUMSTANCES REPORTED BY SUTTER HEALTH PERSONNEL, VISITORS, PHYSICIANS AND/OR PATIENTS.

  • Investigation of unusual circumstances are immediately reported to the Site Lead Security Officer, the Operations Supervisor, Manager or Director of Plant Operations and Maintenance, and/or the Security Services Director and documented on a Security Incident Report (IR) prior to the completion of the worked shift using good grammar, spelling and format.
  • Completes accurate, clear and legible Security Incident Reports, documenting all steps and results.  Only uses objective data and clear, concise language in reports.
  • Prepares daily incident, traffic, parking citations, work orders and inspection reports as they pertain to the scope and purposes of safety and security.
  • Documents all activities in the Emergency Department (facility with ED setting) on a Security Incident Report that threaten the safety, security, or physical well-being of patients, employees, staff, and visitors prior to the completion of shift.
  • Demonstrates ability to interview a wide-variety of individuals in a courteous and unbiased manner.
  • Completes assignments as requested. Performance evaluated in terms of accuracy, completion by due date, adherence to instructions and cooperation.

MAINTAINS ACCESS CONTROL IN THE EMERGENCY DEPARTMENT (APPLICABLE TO AFFILIATE WITH ED SETTING).

  • Maintains access control, allowing only authorized after-hours personnel and visitors into the facility and investigates violations.
  • Makes contact with all persons after hours not properly identified to assure their authorized presence.
  • Lock up and unlock procedures are followed pursuant to facility/departmental time schedules. There are to be no missed locations and/or times without documented justification.
  • Monitors security cameras and door access systems and investigates all violations. 

PROVIDING SECURITY FOR 5150 AND COMBATIVE PATIENTS IN THE EMERGENCY DEPARTMENT (“ED”) (APPLICABLE TO AFFILIATE WITH ED SETTING).

  • Provide a security presence within the ED for individuals, hospital personnel, County mental health personnel and the general public.
  • Interact compassionately and support these high-risk patients during their time in the ED.
  • Security Services staff shall accept those individuals who are already on a 5150 hold from law enforcement officers.  They shall work with law enforcement to ensure that the individual is settled into the facility and appears to be relatively stable prior to releasing the law enforcement officer to other duties.  The decision to release the officer shall be made by the treating physician, with input from the Security Services staff.
  • In the event an individual is brought in by ambulance and is combative, the Security Services staff shall work with the ambulance personnel, in conjunction with hospital Emergency Department staff, to ensure a smooth transfer of the patient.
  • Assist to ensure the continued safety of patients, staff and visitors.
  • The Security Services staff shall make every effort to ensure the individual does not attempt to harm him/herself or others while in the Emergency Department. The Security Services staff shall primarily use verbal intervention skills to achieve this goal, but may use physical restraint, if necessary.  Physical restraint shall be used as a last resort only in conjunction with medical intervention.  In addition, the Security Services staff shall work with hospital staff to ensure the physical needs of the individual are met.
  • The Security Services staff shall help to ensure that the individual will remain at the facility until such time that mental health personnel and hospital staff have deemed the patient may be safely released.  The Security Services staff shall use verbal interventions to intervene if an individual states that it is his or her intention to leave the facility against medical advice (AMA). If the individual is insistent, and he/she is on a “may hold” status, the Security Services staff may use reasonable restraint in conjunction with medical intervention. If the individual is not on a 5150 hold, the staff shall follow established policies and procedures for handling eloped patients while at the same time working with mental health personnel and/or hospital staff to ensure that 911 is called.
  • Demonstrates respect and observes the confidential nature of the work.
  • Demonstrates the ability to work collaboratively with others, especially hospital, law enforcement, mental health personnel, family and support members and visitors.
  • Demonstrates the ability to effectively manage periods of down time, specifically posting up in the ED Waiting Room to provide a physical presence and deter unruly behavior.

RESOLVES WORK RELATED PROBLEMS AND INTERACTS WITH OTHER EMPLOYEES, PATIENTS, VISITORS AND STAFF IN A POSITIVE AND EFFICIENT MANNER.

  • Demonstrates excellent guest relation skills.
  • Demonstrates the ability to work well with people of diverse personalities and attitudes in an unbiased manner.
  • Demonstrates sound judgment.
  • Assists and courteously responds to any inquiry made by patients, visitors or staff displaying positive interpersonal skills. Provides assistance and/or information to patients, employees, staff and visitors in order to maintain their safety, security and good public relations.
  • Information is accurately given while protecting patient and hospital confidentiality pursuant to established departmental procedures on confidentiality and guest relations.



Qualifications:
Education, to include Licensure's and Certifications:

  • High School Diploma or GED, or equivalent education/experience – required.
  • BSIS Proprietary Security Officer License (PSO) – required upon hire.

Experience:

  • A military, security (preferably in a hospital setting) or law enforcement background – required.

Skills and Knowledge:

  • Security Officer shall possess an understanding of the usual duty requirements of a Security Officer.
  • Emphasis shall be placed on the physical and emotional maturity required for the high degree of judgment and diplomacy necessary to work efficiently in a healthcare environment.
  • Ability to write incident reports and read business correspondence and procedure manuals.
  • Ability to effectively present information and respond to questions from groups of managers, clients, customers and the general public.
  • Ability to add, subtracts, multiply and divide in all units of measure, using whole numbers, common fractions and decimals.
  • Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
  • Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
  • The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
    • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
    • While performing the duties of this job, the employee often works in outside weather conditions.
    • The employee is occasionally exposed to cold, wet, hot and/or humid conditions. The noise level in the work environment is usually moderate.




Organization: Sutter Valley Hospital
Employee Status: Regular
Employee Referral Bonus: No
Benefits: Yes
Position Status: Non-Exempt
Union: No
Job Shift: Night
Shift Hours: 8 Hour Shift
Days of the Week Scheduled: Tuesday,Saturday,Friday,Thursday,Wednesday
Weekend Requirements: Every Weekend
Schedule: Full Time
Hrs Per 2wk Pay Period: 80

Sutter Health Affiliates are equal opportunity employers EOE/M/F/Disability/Veterans

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