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Temporary contract opportunities at Sutter Health
In Partnership with RightSourcing – Managed Service Provider for Sutter Health

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Central Scheduling Specialist - REMOTE (Full-Time, TEMPORARY)

Job ID CWP-2017438 Date Posted 10/16/2020 Location Concord, California Schedule/Shift Temporary/Contract/ Day

Thank you for your interest in temporary contract opportunities with RightSourcing at Sutter Health and wanting to assist our team that proudly cares for more than 3 million of our neighbors across Northern California.


Position Overview:
Primary Purpose:
The Patient Access Central Scheduling Specialist provides seamless appointment scheduling to patients and referring physicians across California Pacific Medical Center (CPMC) by aligning scheduling guidelines with patient appointment preferences.  The Patient Access Central Scheduling Specialist coordinates patient needs and department resources.  Consistently facilitates positive multi-channel communications among patients, physicians, clinical staff, and internal departments to serve patient and referring physicians using advanced writing, telephone, and e-mail and internet skills.  Multi-channel communications include:  Telephone, fax, electronic fax, email and the EHR (Electronic Health Record).
Provides excellent patient-focused customer service.  Communicates effectively to service delivery areas to maximize patient flow and customer service.  Interacts with patients and/or their representatives to schedule outpatient services.  Responsible for supporting the success of a high-performing service organization.  Fosters an environment in which continuous improvement in business processes and services is welcomed and recognized.


Qualifications:
Knowledge:  
  • High school graduate or GED equivalent required.
  • Associates degree or higher level education preferred.
  • Familiarity with medical terminology preferred.
Experience:
  • Two years hospital or medical office clerical support experience preferred.
  • Experience executing Patient Access standards, processes, policies, procedures preferred.

Skills and Abilities:

  • Computer keyboard skills; basic and terminal digit filing; good telephone and communication skills; reading and writing skills; computer literacy.
  •  Excellent time management skills and the ability to manage frequent in-person and/or phone patient contacts while effective maintaining and documenting data in the electronic medical record.
  • Excellent verbal and written communication and active listening skills
  • Interpersonal skills necessary in dealing with internal and external customer
  • Accuracy and attentiveness to detail required
  • Must be able to set and organize own work priorities, and adapt to change
  • Ability to meet or exceed targeted customer service, productivity and quality standards
  • Requires the ability to work with and maintain confidential information


    Organization: California Pacific Medical Center
    Employee Status: Temporary
    Employee Referral Bonus: No
    Position Status: Non-Exempt
    Union: No
    Job Shift: Day
    Shift Hours: 8 Hour Shift
    Days of the Week Scheduled: Monday-Friday
    Weekend Requirements: None
    Schedule: Full Time
    Hrs Per 2wk Pay Period: 80

    Sutter Health Affiliates are equal opportunity employers EOE/M/F/Disability/Veterans

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