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Thank you for your interest in working within the Sutter Health System. Our organization is implementing two exciting enhancements, a transition of the technology that supports our employment application process and the realignment of our jobs to a common career framework across our system. These changes will further enhance the career development experience for our employees and applicants. As a result of this change, there may be adjustments to job descriptions, job postings, and job titles between May and July 2022. Any impacts on you as an applicant will be shared directly with you throughout the selection process. Thank you for your patience and continued interest in working for Sutter Health!

Business Services Representative

Job ID SMF-W-2210221 Date Posted 05/13/2022 Location Vallejo, California Schedule/Shift Full Time/ Day/Evening
Position Overview:


The incumbent for this position will greet, interview and register incoming patients or their representatives in a prompt, professional and courteous manner to secure accurate and complete information ensuring the patient's care is not delayed and financial obligations are met; collect and reports cash on an accurate and daily basis; verify and document eligibility and benefits for patient's specific payer (s). Additionally, the incumbent for this position will reschedule appointments in accordance with scheduling policy and physician protocol; answer incoming calls on a next-available- representative basis; take messages and provide scheduling information to patients promptly and courteously; and reconcile fee/charge tickets.



High school diploma or equivalent is required. Certificate of completion for medical terminology is desired. Work experience in a customer related field, which requires speed and accurate data gathering, excellent and professional demeanor in an atmosphere of changing priorities is required. Previous experience operating multi-line telephone systems is desired. Recent, unassisted working experience with medicade, medi-cal, and private insurance payers, ICD-9 coding, collecting payments, issuing and posting of receipts is required.

Basic telephone etiquette is required. Answers calls in a professional manner. A minimum typing speed of 45 wpm, error free is required. Basic computer experience, 10 key by touch or by sight, and hands on experience with other office equipmentment, including copy and fax machines

Organization:Sutter Medical Foundation - West
Employee Status: Regular
Benefits: Yes
Position Status: Non-Exempt
Union: No
Job Shift: Day/Evening
Shift Hours:8 Hour Shift
Days of the Week Scheduled:Monday-Friday
Weekend Requirements: Other
Schedule: Full Time
Hrs Per 2wk Pay Period:80
Applications Accepted:All Applications Accepted
Additional Location: 2700 Lowe Court, Fairfield, California

Sutter Health Affiliates are equal opportunity employers EOE/M/F/Disability/Veterans

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