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Thank you for your interest in working within the Sutter Health System. Our organization is implementing two exciting enhancements, a transition of the technology that supports our employment application process and the realignment of our jobs to a common career framework across our system. These changes will further enhance the career development experience for our employees and applicants. As a result of this change, there may be adjustments to job descriptions, job postings, and job titles between May and July 2022. Any impacts on you as an applicant will be shared directly with you throughout the selection process. Thank you for your patience and continued interest in working for Sutter Health!

Patient Services Representative II

Job ID R-5478 Date Posted 08/05/2022 Location Santa Rosa, California Schedule/Shift Regular/Days

Organization:

SPMF-Sutter Pacific Medical Foundation - North

Position Overview:

Serves as the first point of contact for patients entering the medical facility. This job is intended for use by positions employed by an outpatient facility. Greets and checks-in patients, verifies information, schedules appointments, and updates Electronic Health record (EHR). Facilitates intake procedures such as completion of healthcare and insurance forms and collecting payments for services. Gains confidence and cooperation from the patient, their family/support group, and other healthcare providers through competent job performance and effective communication. Adheres to all organizational, local/state/federal regulations, codes, policies and procedures to ensure privacy and safety while delivering optimal patient care. May also be responsible for performing specific tasks and/or orient other staff to the department.

Job Description:

EDUCATION
Equivalent experience will be accepted in lieu of the required degree or diploma.

HS Diploma or equivalent education/experience


PREFERRED EXPERIENCE AS TYPICALLY ACQUIRED IN:

1 year as typically acquired in a similar environment.


SKILLS AND KNOWLEDGE

Basic knowledge of insurance policies and procedures, as well as patient billing.

Ability to interpret a variety of data and instructions, furnished in written, oral, diagram, or schedule form.

Possess written and verbal communications skills to communicate with fellow team members, supervisors, patients, and other hospital personnel.

Well-developed time management and organizational skills, including the ability to prioritize assignments and work within standardized policies and procedures to achieve objectives and meet deadlines.

General knowledge of computer applications, such as Microsoft Office Suite (Word, Excel and Outlook).

Prioritize assignments and work within standardized policies and procedures to achieve objectives and meet deadlines.

Work independently, as well as be part of the team, including accomplishing multiple tasks in an environment with interruptions.

Identify, evaluate and resolve standard problems by selecting appropriate solutions from established options.

Ensure the privacy of each patient’s Protected Health Information (PHI).

Build collaborate relationships with peers and other staff members to achieve departmental and corporate objectives.

License/Certifications:

Education:

High School Diploma (Required)

Job Shift:

Days

Schedule:

Full Time

Shift Hours:

8

Days of the Week:

Friday, Monday, Thursday, Tuesday, Wednesday

Weekend Requirements:

Rotating Weekends

Benefits:

Yes

Unions:

Yes

Position Status:

Non-Exempt

Weekly Hours:

40

Employee Status:

Regular

Number of Openings:

0

Sutter Health Affiliates are equal opportunity employers EOE/M/F/Disability/Veterans.

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  • Revenue Cycle, Santa Rosa, California, United StatesRemove
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