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Patient Access Rep (SMCSR UHW)Job ID R-173 Date Posted 07/01/2022 Location Santa Rosa, California
We are so glad you are interested in joining Sutter Health!
Organization:SSRRH-Sutter Santa Rosa Reg Hospital
Position Overview:Serves as the face to face point of contact for the patient at a client location. Obtains all necessary information to register and financially clear patients. Greets patients/family members and obtains and/or verifies relevant information in the process of registering financially clearing patients for service delivery. Enhances the patient experience throughout all patient interactions by serving as the customer service point of contact at the point of service by demonstrating knowledge of Sutter's Health system and service offerings.
Responsible for supporting the success of a high-performing shared services organization by helping to champion and drive the long-term SSRRH vision. Helps foster an environment in which continuous improvement in business processes and services is welcomed and recognized. Participates in programs and in using tools in support of building a high performance culture via the standard SSRRH responsibilities (e.g. performance measurement, people development, customer relationship management, etc.).
Highschool Diploma required
Associate's Preferred Or equivalent education/experience
CERTIFICATION & LICENSURE
CHAA-Certified Healthcare Access Associate preferred
CPAT-Certified Patient Account Technician preferred
CRCR-Certified Revenue Cycle Representative preferred
Experience within a hospital or clinic environment, an insurance company, managed care organization or other financial service setting, performing financial counseling, financial clearance and/or customer service activities as typically acquired in two years required.
Completion of regulatory/mandatory certifications and skills validation competencies preferred
SKILLS AND KNOWLEDGE
General knowledge of patient access financial counseling functions in acute and non-acute settings preferred
Working knowledge of medical terminology desired
Working knowledge and understanding of insurance terminology desired
Excellent time management skills and the ability to manage frequent in-person patient contacts while effective maintaining and documenting data in the patient registration systems
Demonstrated ability to work in multiple computer systems, such as patient registration/accounting systems, document imaging, scanning, payment posting, proprietary payer websites and data quality monitoring, both accurately and efficiently
Strong data entry skills required
Excellent verbal and written communication and active listening skills
Interpersonal skills necessary in dealing with internal and external customers
Must possess a personal presence that is characterized by a sense of honesty, integrity, and caring with the ability to inspire and motivate others to promote the philosophy, mission, vision, goals, and values of Sutter Health
Accuracy and attentiveness to detail required
Must be able to set and organize own work priorities, and adapt to change
Must be able to work concurrently on a variety of tasks/projects in an environment that may be stressful with individuals having diverse personalities and work styles
Ability to meet or exceed targeted customer service, productivity and quality standards
Fluency in both English and a minimum of one other language is preferred for this role to allow Sutter Health to better serve the community and patient population
Computer proficiency skills required
Requires the ability to work with and maintain confidential information
License/Certifications:CHAA-Certified Healthcare Access Associate - National Association of Healthcare Access Management
Education:High School Diploma (Required)
Days of the Week:Variable
Weekend Requirements:Every other Weekend
Number of Openings:0
Sutter Health Affiliates are equal opportunity employers EOE/M/F/Disability/Veterans.
Sutter Health Affiliates are equal opportunity employers EOE/M/F/Disability/VeteransApply Apply Later
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