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Thank you for your interest in working within the Sutter Health System. Our organization is implementing two exciting enhancements, a transition of the technology that supports our employment application process and the realignment of our jobs to a common career framework across our system. These changes will further enhance the career development experience for our employees and applicants. As a result of this change, there may be adjustments to job descriptions, job postings, and job titles between May and July 2022. Any impacts on you as an applicant will be shared directly with you throughout the selection process. Thank you for your patience and continued interest in working for Sutter Health!

Patient Access Rep (SMCSR UHW)

Job ID R-173 Date Posted 07/01/2022 Location Santa Rosa, California

We are so glad you are interested in joining Sutter Health!

Organization:

SSRRH-Sutter Santa Rosa Reg Hospital

Position Overview:

Serves as the face to face point of contact for the patient at a client location. Obtains all necessary information to register and financially clear patients. Greets patients/family members and obtains and/or verifies relevant information in the process of registering financially clearing patients for service delivery. Enhances the patient experience throughout all patient interactions by serving as the customer service point of contact at the point of service by demonstrating knowledge of Sutter's Health system and service offerings.

Responsible for supporting the success of a high-performing shared services organization by helping to champion and drive the long-term SSRRH vision. Helps foster an environment in which continuous improvement in business processes and services is welcomed and recognized. Participates in programs and in using tools in support of building a high performance culture via the standard SSRRH responsibilities (e.g. performance measurement, people development, customer relationship management, etc.).

Job Description:

EDUCATION

Highschool Diploma required

Associate's Preferred Or equivalent education/experience

CERTIFICATION & LICENSURE

CHAA-Certified Healthcare Access Associate preferred

CPAT-Certified Patient Account Technician preferred

CRCR-Certified Revenue Cycle Representative preferred

EXPERIENCE

Experience within a hospital or clinic environment, an insurance company, managed care organization or other financial service setting, performing financial counseling, financial clearance and/or customer service activities as typically acquired in two years required.

Completion of regulatory/mandatory certifications and skills validation competencies preferred


SKILLS AND KNOWLEDGE

General knowledge of patient access financial counseling functions in acute and non-acute settings preferred

Working knowledge of medical terminology desired

Working knowledge and understanding of insurance terminology desired

Excellent time management skills and the ability to manage frequent in-person patient contacts while effective maintaining and documenting data in the patient registration systems

Demonstrated ability to work in multiple computer systems, such as patient registration/accounting systems, document imaging, scanning, payment posting, proprietary payer websites and data quality monitoring, both accurately and efficiently

Strong data entry skills required

Excellent verbal and written communication and active listening skills

Interpersonal skills necessary in dealing with internal and external customers

Must possess a personal presence that is characterized by a sense of honesty, integrity, and caring with the ability to inspire and motivate others to promote the philosophy, mission, vision, goals, and values of Sutter Health

Accuracy and attentiveness to detail required

Must be able to set and organize own work priorities, and adapt to change

Must be able to work concurrently on a variety of tasks/projects in an environment that may be stressful with individuals having diverse personalities and work styles

Ability to meet or exceed targeted customer service, productivity and quality standards

Fluency in both English and a minimum of one other language is preferred for this role to allow Sutter Health to better serve the community and patient population

Computer proficiency skills required

Requires the ability to work with and maintain confidential information

License/Certifications:

CHAA-Certified Healthcare Access Associate - National Association of Healthcare Access Management

Education:

High School Diploma (Required)

Job Shift:

Nights

Schedule:

Full Time

Shift Hours:

8

Days of the Week:

Variable

Weekend Requirements:

Every other Weekend

Benefits:

Yes

Unions:

Yes

Position Status:

Non-Exempt

Weekly Hours:

32

Employee Status:

Regular

Number of Openings:

0

Sutter Health Affiliates are equal opportunity employers EOE/M/F/Disability/Veterans.

Sutter Health Affiliates are equal opportunity employers EOE/M/F/Disability/Veterans

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