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UX Designer I

Job ID SHSO-2011307 Date Posted 09/16/2020 Location San Carlos, California Schedule/Shift Full Time/ Day
Position Overview:

This position will leverage human-centered design to rapidly research, design and prototype new digital, experiences across the Sutter Health system. Responsible for qualitative and quantitative user research, conceptualization, synthesis, prototyping, design, storytelling, project management, and success metrics for projects with diverse stakeholder groups.

Responsible for participating in human-centered qualitative and quantitative research to understand current workflows in place at Sutter hospitals and doctor's offices (from the patient, provider and care team perspectives), as well as the human journey outside of the healthcare system. Responsible for synthesizing information to clearly communicate user needs, business needs, insights, human needs and opportunity areas, and working with interdisciplinary teams and diverse internal and external stakeholder groups and partners to rapidly build and develop new prototypes and products.

This position will leverage knowledge of UX design, design research, design prototyping, innovation, technology, and business strategy, as well as an understanding of internal innovation or demonstrated ability to navigate a large complex organization. Collaborate with an interdisciplinary team that includes other designers, researchers, project managers, business designers, and engineers.



  • Bachelor's Design,Business, Healthcare Administration or related field or equivalent education experience required
  • Master's Preferred Or equivalent education/experience

  • 1+ years' design experience with a strong portfolio highlighting UX design, design research/strategy, systems design, conceptualization and visualization, synthesis/insights, prototyping, success metrics, and project management. Proven results designing and implementing new product offerings, whether in a consulting, startup, or internal innovation capacity.
Design Knowledge:
Has good understanding of UX design, design research (both generative and usability), synthesis and insight development, design and business strategy, prototyping in a variety of mediums, and creating plans for measuring outcomes. 
Moderate skills in Digital UX
Able to engage multiple stakeholders and integrate innovation, design, and technology into viable solutions.

Healthcare Knowledge:
knowledge of healthcare structures, stakeholders, regulations, constraints, challenges, trends, incentives, technology and opportunities.
An understanding of hospital and clinical processes is preferred, or demonstrated ability to navigate a large complex organization.

UX Design Knowledge:
Can support interdisciplinary project teams of designers, project managers and front-line clinical providers in creating new or redesigning current products
Success in identifying, testing and implementing efficient and effective solutions that improve the patient experience, provide time/cost savings and incorporate human-centered design across Sutter Health’s care continuum.
Success in designing feedback mechanisms to measure outcomes on project viability, desirability, and feasibility.

Organization: Sutter Health System Office
Employee Status: Regular
Benefits: Yes
Position Status: Non-Exempt
Union: No
Job Shift: Day
Shift Hours: 8 Hour Shift
Days of the Week Scheduled: Monday-Friday
Weekend Requirements: Other
Schedule: Full Time
Hrs Per 2wk Pay Period: 80

Sutter Health Affiliates are equal opportunity employers EOE/M/F/Disability/Veterans

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