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Advice Nurse, Mental Health- Work From Home

Job ID R-6780 Date Posted 08/08/2022 Location Salt Lake City, Utah Schedule/Shift Regular/Days


SHSO-Population Health Services-Utah

Position Overview:

The Virtual Mental Health Intake RN is a Registered Nurse who provides competent and thorough intake services by conducting initial screening of psychiatric and medical needs of all incoming referrals for psychiatric and chemical dependency admissions. Utilizes virtual assessment skills through phone triage and patient assessments including triaging patients in acute crisis and disposition to correct level of care.

Provides competent and thorough mental status assessment when an involuntary hold evaluation is required. Triages to the most appropriate level of care, according to severity of illness and determines patient placement at the appropriate level. Provides illness advice and self-care intervention, identifying resources, consulting and referring. Uses the nursing process, input from physicians, and Sutter Health's approved telephone nursing guidelines and protocols to maintain highly efficient operations, to provide quality care, and to ensure positive patient outcomes.

Job Description:

DISCLAIMER: You must be a resident of one of the following states to be eligible for consideration for this position: Utah, Idaho, Arizona, Arkansas, Montana, Tennessee, Missouri or South Carolina.

Graduate of an accredited school of nursing

RN-Registered Nurse of California (preferred, must be able to get within 1 year of hire)
RN-Registered Nurse in State of Residence


1 year of mental health

2 years of practical nursing in a hospital, clinic, urgent care, or emergency room/department.

Professional knowledge of clinical nursing protocols, regulations and institutional standards of care and risk management with an emphasis in the areas of disease processes, emergencies, health sciences and pharmacology.

Advanced clinical knowledge of medical diagnoses, procedures, protocols, treatments, and terminology, including a working knowledge of state and federal regulations and guidelines.

Solid analytical and project management skills, including the ability to analyze problems, situations, practices, and procedures, reach practical conclusions, recognize alternatives, provide solutions, and institute effective changes.

Communication, interpersonal, and interviewing skills, including the ability to build rapport and explain medical lab results or sensitive information clearly and professionally to diverse audiences (patients, staff, and doctors).

Proficient computer skills, including Microsoft Office Suite and experience working electronic medical/health records.

Work independently, as well as part of a multidisciplinary team, while demonstrating exceptional attention to detail and organizational skills.

Manage multiple priorities/projects simultaneously, sometimes with rapidly changing priorities, while maintaining event/project schedules.

Recognize unsafe or emergency situations and respond appropriately and professionally.

Ensure the privacy of each patient’s protected health information (phi).

Analyze possible solutions using precedents, existing departmental guidelines and policies, experience and good judgment to identify and solve standard problems.

Build collaborative relationships with peers, physicians, nurses, administrators, and public to provide the highest quality of patient care.

Job Shift:



Full Time

Shift Hours:

8/12 Blended

Days of the Week:


Weekend Requirements:

Rotating Weekends





This position is work from home eligible.

Position Status:


Weekly Hours:


Employee Status:


Number of Openings:


Sutter Health Affiliates are equal opportunity employers EOE/M/F/Disability/Veterans.

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