Asks Coronavirus screening questions and maintains documentation of everyone entering into facilities. Provides education regarding proper mask and hand hygiene protocols, ensuringthat everyone entering the facilities adheres to protocols. Assists patients and visitors with findingtheir way in the facility.

1.Knowledge of principles and processes for providing customer service. This
includes customer needs assessment, meeting quality standards for services and evaluation ofcustomer satisfaction.
2. Communication: Effective written and oral communication skills to explain complex issues,exchange information between team members, and tactfully discuss quality issues. Ability toperform group presentations and listen to and understand complex information and ideas.
3. Stress tolerance/Self control: Ability to maintain patience and composure, control emotions, setclear boundaries and moderate high stress, difficult situations.
4. Confidentiality: Knowledge of State and Federal (HIPAA) laws pertaining to confidentiality of protected health information. Ability to comply with laws and maintain confidentiality of patient
information.

5.Adaptability/Flexibility: Ability to respond quickly and appropriately to urgent medical situations that
may arise with high risk or diverse patient populations. Ability to adjust actions in relation to others
and adapt treatment to offer best possible care to patients.
6. Problem Solving: Ability to identify complex problems, review related information, employ creativity
and alternative thinking to develop and evaluate options and implement solutions.