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Temporary contract opportunities at Sutter Health
In Partnership with RightSourcing – Managed Service Provider for Sutter Health

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Service Desk Specialist 1 (Full-Time, Temporary)

Job ID CWP-2009092 Date Posted 07/06/2020 Location Mather, California Schedule/Shift Temporary/Contract/ Variable

Thank you for your interest in temporary contract opportunities with RightSourcing at Sutter Health and wanting to assist our team that proudly cares for more than 3 million of our neighbors across Northern California.

Position Overview:

Provides first-level response including phone, email, and other modes of incoming contacts to provide resolution of technical problems and information technology issues for desktop, laptop, or network services for employees using remote network access. Provides timely resolution of issues/problems or escalates issue on behalf of customers to appropriate technical support personnel if necessary.


Experience in a service desk environment as would typically be acquired in 0 to 2 years.
Healthcare information technology industry experience preferred.
Excellent interpersonal and customer support skills including a clear speaking voice with excellent diction and tone.
Ability to develop documentation at a technical and user level.
Demonstrated experience in supporting applications and/or technology via phone, email, or chat.
Ability to multitask in a fast paced environment with changing priorities.
Good organizational skills and ability to determine workload priorities to complete tasks in a timely manner.

Organization: Sutter Health Information Services
Employee Status: Temporary
Employee Referral Bonus: No
Position Status: Non-Exempt
Union: No
Job Shift: Variable
Shift Hours: 8 Hour Shift
Days of the Week Scheduled: Varied Days
Weekend Requirements: Other
Schedule: Full Time
Hrs Per 2wk Pay Period: 80

Sutter Health Affiliates are equal opportunity employers EOE/M/F/Disability/Veterans

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