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Patient Access Representative / Communications Operator (PAR / PBX) - PAFS

Job ID SSMC-2114700 Date Posted 09/08/2021 Location Vallejo, California Schedule/Shift Full Time/ Evening/Night
Position Overview:
This position is a combination of Patient Access Representative (Registrar) and Communications Operator (PBX). Incumbents may be assigned to one particular function, both functions, or designated to fill in either function on an as-needed basis.
The Patient Access Representative / PBX Communications Operator serves as the face to face point of contact for the patient at a client location. Obtains all necessary information to register and financially clear patients. Greets patients/family members and obtains and/or verifies relevant information in the process of registering financially clearing patients for service delivery. Enhances the patient experience throughout all patient interactions by serving as the customer service point of contact at the point of service by demonstrating knowledge of Sutter's Health system and service offerings. Responsible for supporting the success of a high-performing shared services organization by helping to champion and drive the long-term MFSS vision. Helps foster an environment in which continuous improvement in business processes and services is welcomed and recognized. Participates in programs and in using tools in support of building a high performance culture via the standard MFSS responsibilities (e.g. performance measurement, people development, customer relationship management, etc.).


Education: High School Diploma or equivalent education/experience; Associate's degree preferred.

Experience: Experience within a hospital or clinic environment, an insurance company, managed care organization or other financial service setting, performing financial counseling, financial clearance and/or customer service activities as typically acquired in two years Completion of regulatory/mandatory certifications and skills validation competencies preferred


  • General knowledge of patient access financial counseling functions in acute and non-acute settings preferred
  • Working knowledge of medical terminology desired
  • Working knowledge and understanding of insurance terminology desired EMTALA and Consent Laws knowledge
  • Excellent time management skills and the ability to manage frequent in-person patient contacts while effective maintaining and documenting data in the patient registration systems
  • Demonstrated ability to work in multiple computer systems, such as patient registration/accounting systems, telephone consoles, document imaging, scanning, payment posting, proprietary payer websites and data quality monitoring, both accurately and efficiently
  • Strong data entry skills required
  • Excellent verbal and written communication and active listening skills
  • Interpersonal skills necessary in dealing with internal and external customers
  • Must possess a personal presence that is characterized by a sense of honesty, integrity, and caring with the ability to inspire and motivate others to promote the philosophy, mission, vision, goals, and values of Sutter Health
  • Accuracy and attentiveness to detail required
  • Strong decision making and problem solving skills
  • Must be able to set and organize own work priorities, and adapt to change
  • Must be able to work concurrently on a variety of tasks/projects in an environment that may be stressful with individuals having diverse personalities and work styles
  • Ability to meet or exceed targeted customer service, productivity and quality standards
  • Fluency in both English and a minimum of one other language is preferred for this role to allow Sutter Health to better serve the community and patient population Computer proficiency skills required Requires the ability to work with and maintain confidential information

Organization:Sutter Solano Medical Center
Employee Status: Limited Term
Employee Referral Bonus: No
Benefits: Yes
Position Status: Non-Exempt
Union: Yes
Job Shift: Evening/Night
Shift Hours:8 Hour Shift
Days of the Week Scheduled:Varied Days
Weekend Requirements: Every Weekend
Schedule: Full Time
Hrs Per 2wk Pay Period:80
Applications Accepted:All Applications Accepted
Additional Location: 100 Howe Ave., Sacramento, California

Sutter Health Affiliates are equal opportunity employers EOE/M/F/Disability/Veterans

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