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Patient Service Representative, Float

Job ID PAMF-2112827 Date Posted 01/04/2022 Location San Carlos, California Schedule/Shift Full Time/ Day
Position Overview:

Under general supervision, operates as part of the care team performing a variety of functions such as greeting patients, patient registration, insurance coverage and eligibility verification, scheduling and telephone management.

  • Provides front desk support and customer service satisfaction to patients in a courteous and professional manner in accordance with performance standards.
  • Schedules and registers patient appointments and information.
  • Accesses EHR to communicate to clinical staff members and/or physicians through telephone encounters using SBAR format and/or appropriate smart phrases.
  • Balances cash sheet and cash drawer in accordance with performance standards.
  • Operates a multi-line telephone console.
  • Completes clerical and other front desk support.



Qualifications:

REQUIRED:

  • High School Diploma or equivalent
  • 6 months experience in a customer service position
  • PREFERRED: graduate of a Medical Receptionist training program 


Organization:Palo Alto Medical Foundation
Employee Status: Regular
Benefits: Yes
Position Status: Non-Exempt
Union: No
Job Shift: Day
Shift Hours:8 Hour Shift
Days of the Week Scheduled:Monday-Friday
Weekend Requirements: Saturday
Schedule: Full Time
Hrs Per 2wk Pay Period:80
Applications Accepted:All Applications Accepted

Sutter Health Affiliates are equal opportunity employers EOE/M/F/Disability/Veterans

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  • Administrative Services, San Carlos, California, United StatesRemove
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