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Employee Health Services Clinic Manager

Job ID 1824974 Date Posted 03/13/2019 Location San Mateo, California
Position Overview:

The Employee Health Services Clinic Manager will manage the daily operations & staff of the San Mateo clinic and will have oversight of the Palo Alto, Sunnyvale, Fremont and Santa Cruz Employee Health clinics supervisors. 

Clinical supervision of patient care providers is provided by the Peninsula Coastal Medical Director of Employee Health Services.  Accountabilities include: 

Human Resource Management

  • Establish and administer employee performance standards
  • Hire staff to meet the needs of the department 
  • Establish, maintain and revise employee orientation programs
  • Properly maintain employee records to include annual performance appraisals, annual competency evaluations and annual compliance with all medical center requirements
  • Complete employee evaluations 
  • Coach, mentor and educate staff to ensure staff consistently provides high-quality clinical care

Operations Management

  • Establish and maintain effective interdepartmental relationships
  • Interpret and implement hospital policies, objectives and operational procedures to staff
  • Maintain current knowledge of Occupational Health and Workers’ Compensation field to include technical advances, professional practice standards, CPT coding/billing and applicable JCAHO and other regulatory requirements/changes 
  • Identify problems that affect performance and/or relations between patients and staff  
  • Solve, communicate and document problem areas, using appropriate resources to achieve long-term resolution

Leadership and Professional Accountability

  • Initiate or recommend the development of new policies, functions and services
  • Update and recommend improvements to existing systems within the parameters of hospital-wide policies and procedures
  • Ensure all medical records are processed and stored according to policy
  • Oversee daily operational management to include staff assignments, work load volume and patient satisfaction  
  • Assure a work environment that is patient-friendly and enhances teamwork and productivity
  • Assure proper functioning of all diagnostic instruments, consistently monitoring instruments and requests repairs when needed

Financial Administration

Develop annual operating and capital budgets 

Maintain an efficient system for billing and collections to ensure that all required financial reporting is completed and that Accounts Receivable is below 100 days

Maintain an appropriate supply inventory and manage resources in a cost-effective manner to support budgetary goals and objectives


  • Work to enhance programs and services to fulfill marketing needs
  • Act as a liaison to the Sutter Health system-wide initiatives
  • Plan, record and report quality improvement activities in collaboration with the Chair and Medical Director

 Our ideal candidate will be a strong communicator with superior interpersonal and organizational skills.  Compassion, quality and care should be at your core in order to deliver the best care to our patients and physicians.  You should be a self-starter, be able to work in a fast-paced environment and work well with minimal supervision.  

  • Bachelor’s Degree or equivalent education/experience 
  • 3 or more years of progressive leadership experience in a healthcare setting 

Preferred Qualifications:

  • Knowledge of billing and professional practice management 
  • Experience in California workers' compensation 
  • RN License 

Organization: California Pacific Medical Center
Employee Status: Regular
Employee Referral Bonus: No
Benefits: Yes
Position Status: Exempt
Union: No
Job Shift: Day
Shift Hours: 8 Hour Shift
Days of the Week Scheduled: Monday-Friday
Weekend Requirements: None
Schedule: Full Time
Hrs Per 2wk Pay Period: 80

All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, marital status, sexual orientation, registered domestic partner status, sex, gender, gender identity, or expression, ancestry, national origin, age, medical condition, physical or mental disability, military or protected veteran status, political affiliation, pregnancy, childbirth or related medical condition, genetic information or any other characteristic made unlawful by local, state, or federal law, ordinance or regulation. External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with Federal, state, and local laws, including but not limited to the San Francisco Fair Chance Ordinance.

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