Clinical Applications Analyst 3, CLS - Point of CareJob ID SHIS-1818514 Date Posted 01/11/2019 Location Mather, California
Implements, supports, and may lead integrated solutions for application related technical and business issues. Provides expert application and technical support for the product line in addition to providing more complex triage and troubleshooting assistance to the product customers. Engages in problem management identification, classification, and resolution activities within the applications. Provides standardization direction for the product aligning the application version and workflow with current standards.
Enterprise wide Point of Care Clinical Application Support Analyst 3.
Support of Clinical Lab Point Care System at Sutter - Telcor, Novanet, Rapidcomm, and Alere.
Experience with implementation and support of point of care workflows and systems.
Experience with Sunquest Lab and Epic preferred.
CLS/MT(ASCP) or similar required.
Point of Care - Interface new devices; Support and maintain Telcor, Novanet, Rapidcomm, and EPOC systems. Point of Care SME.
Experience in healthcare applications as typically acquired in 6 to 8 years.
Demonstrated technical and/or business experience.
Demonstrated increasingly responsible professional growth.
Software implementation experience using diversified product lines of information systems is preferred.
Strong problem and issue resolution experience.
Proficient at specifying user requirements.
Knowledge of industry standards to support business requirements.
Knowledge of health care operations and structure, general requirements in an integrated delivery system, and use of information system applications in the practicing health care environment is desired.
In-depth of knowledge of application environments including production, test and interfaces.
Broad knowledge of multiple and integrated systems.
Thorough understanding of hospital inpatient, clinic outpatient operations, and/or financial software along with understanding the technical environment of product lines for which they are responsible.
Ability to be involved in multiple projects at the same time.
Good organization skills; ability to prioritize multiple activities and objectives in a rapidly changing environment, and deliver quality service.
Work closely with health care application users, vendors, and technical professionals.
Committed to providing exceptional customer service and responding to user needs in a prompt, courteous manner.
Project management skills.
Proven leadership skills.
Strong analytical and critical thinking skills.
Strong written, verbal and presentation skills with the ability to communicate complex technical issues in terms clearly understood by technical and non-technical audiences.
Good knowledge of word processing, spreadsheet and presentation computer programs, preferably Microsoft.
Strong collaboration and consulting skills.
Self motivated, self-directed and independent thinking as well as an effective team player.
Ability to take the most highly complex problems, requirements, or strategies; research solutions and take from concept to implementation for desired outcomes.
Employee Status: Regular
Position Status: Non-Exempt
Job Shift: Day
Shift Hours: 8 Hour Shift
Days of the Week Scheduled: Monday-Friday
Weekend Requirements: Other
Schedule: Full Time
Hrs Per 2wk Pay Period: 80
All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, marital status, sexual orientation, registered domestic partner status, sex, gender, gender identity, or expression, ancestry, national origin, age, medical condition, physical or mental disability, military or protected veteran status, political affiliation, pregnancy, childbirth or related medical condition, genetic information or any other characteristic made unlawful by local, state, or federal law, ordinance or regulation. External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with Federal, state, and local laws, including but not limited to the San Francisco Fair Chance Ordinance.